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Experience

"OnTarget Services" provides reliable services, exceptional support and affordable pricing to businesses and organizations for their IT projects. To continuously achieve our own high standards, we employee only experienced and talented computer engineers and have built a large network of independent and affiliated professionals.

Herein, we present projects in which "OnTarget Services" consultants were involved, divided into specific areas:

Network Management

Systems Management

Application Management

Desktop Management

Service Management

Service Management solutions enable you to provide exceptional IT value by delivering IT services that support business demands. By capturing service demands and efficiently managing them throughout the service lifecycle, you can ensure delivery of high quality and cost-effective services to businesses.

Major Greek bank: They had a significant number for helpdesk requests (>300) per day and they needed a helpdesk solution to be implemented in order to organize and reduce the number of support requests through a special knowledge base application. Additionally, the system should take and handle automated calls from their numerous applications and IT systems without any human intervention. It should also automate the change requests so as to communicate and coordinate activities (through workflow) between the purchasing and technical departments, as well as all the supplying companies, metering their existent SLAs. The implemented solution supports two levels of approximately 100 support technicians, and many different departments.

Bank cards company: They needed a software based solution to support and automate operations in their helpdesk department. The proposed helpdesk solution main activity was to handle requests about applications, network, software, server, SNMP enabled hardware devices and administration tasks issues. A front desk team of 6 skilled and well qualified technicians, who would receive the calls and would try to solve the vast majority of the issues, was described. To support this first level, in solving problems about internally developed applications, there was a development group of 10 persons. There was also a back-office group of 5 persons to support helpdesk operations. The helpdesk had also the ability to call an external support (vendors) to solve some of the issues, related to their equipment.

Greek bank: The bank IT infrastructure consisted of approximately 500 desktops and 45 servers. Their primary need was to implement a helpdesk solution to handle and record activities for a significant bunch of issues. The required solution should have five helpdesk analysts and should be fully integrated with the Desktop Management solution products in order to accelerate and simplify the issue resolution.

 

Software Quality Management

Storage Management

Security Management

 

 

 

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