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Service Management

IT organizations are under tremendous pressure to maintain day-to-day operations while managing complex IT resources, negotiating tighter budgets and responding to demands for improved business-relevant IT services. Service Management solutions enable you to provide exceptional IT value by delivering IT services that support business demands. By capturing service demands and efficiently managing them throughout the service lifecycle, you can ensure delivery of high quality and cost-effective services to businesses.

"OnTarget Services" is a company which has the experience and methodology to implement enterprise level Service Management solutions based on ITIL standard that is capable of meeting the most challenging support requirements. With the increasing adoption of best practices, such solution becomes your cornerstone for automating IT processes and providing audit trails for regulatory compliance. ITIL is a set of best practices for IT service management that has been evolving since 1989. At the core of the library are two volumes on the service management discipline: service support and service delivery. The service support and service delivery disciplines together help develop the service management capability of an organization.



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